If you are having difficulties entering a tip using the touchscreen of your Genius device, contact our Support Team.
Our team can enable an alternative tip screen on your device that will allow you to enter a tip using either the device’s keypad or touchscreen.… Read More “The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?”
To forget the POS that your Genius device is currently connected to and connect to a new POS using Bluetooth, complete the following steps:
Forget your current POS
- Use the keypad to press 1, 5 and 9 at the same time.
… Read More “How do I connect my Genius device to a different POS?”
When you enabled Bluetooth connection on your Genius device, you selected one of the following possible connection modes:
- Pair every time: On startup, your Genius device forgets all previous POS devices and automatically searches for available POS devices.
- Pair with memory: On startup, your Genius device remembers the last POS device it was connected to and automatically reconnects to it.
… Read More “Can my Genius device remember my POS on startup?”
Your Genius device may not be Bluetooth-enabled. By default, Bluetooth connection isn’t enabled on Genius devices. To enable Bluetooth connection, contact our Genius Support Team.
You can connect your Genius device to your network using more than one connection type. Your Genius device uses the following priority order to determine which connection type to use:
For example, if you connect your Genius device to your network using Ethernet and Wi-Fi, your device uses Ethernet as the primary connection type.… Read More “Can I connect my Genius device to my network using more than one connection type?”
We sent your Merchantware credentials in an email with “Merchantware Credentials” in the subject line. If you can’t find your Merchantware credentials, contact our Support Team.
If your gateway connection tests failed, follow the steps for your connection type:
- Check that your router or switch has a working internet connection.
- Check that you inserted the Ethernet cable into the Ether port. Don’t insert the cable into the RS232 port.
… Read More “My gateway connection tests failed. What do I do?”
To enter a special character, on the keypad press the 1 button, the * button, the 0 button, or the # button until you get the character you need.
Note: You can’t enter < or >.
ButtonSpecial characters1.**, ‘ “0+ – and whitespace## !… Read More “How do I enter a special character on my Genius device?”