My Genius e285 goes to sleep during transactions, what do I do? Your Genius e285 may go to sleep if there has been no interaction on the Payment Selection screen for a few minutes. To return to the Payment Selection screen, tap the screen or press a button.
My Genius e285 doesn’t turn on, what do I do? Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps: To turn on your Genius e285, press and hold the Enter button for four seconds.… Read More “My Genius e285 doesn’t turn on, what do I do?”
My Genius e285 isn’t accepting contactless payments, what do I do? If the battery level is low, your Genius e285 can’t accept contactless payments. To avoid this, charge your Genius e285 when you’re not using it. If your Genius e285 still can’t accept contactless payments, contact our Genius Support Team.
What features can my Genius device support? The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini Genius e285 Genius M400 The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.… Read More “What features can my Genius device support?”
How do I view transactions that I ran on my Genius device? To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
Can I stop my Genius device from asking my customers for a PIN? Yes. You can stop your Genius device from asking your customers for a PIN during credit card and debit card transactions. To turn off this feature, contact our Genius Support Team.
How do I set up my Genius e285? Note: To help prevent issues with your Genius e285, we recommend that you do the following: Charge your Genius e285 when you aren’t using it. Keep your Genius e285 within range of the router. Connect your Genius e285 only to secure networks.… Read More “How do I set up my Genius e285?”
Can I use my Genius device to refund transactions when my customer is not present? No. Use your POS or the Payments Portal to refund a transaction when your customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
What is the difference between a dynamic IP address and a static IP address? Dynamic IP addresses A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP addresses are dynamic, which means that they can change if the DHCP server reassigns the address. We configure your Genius device to accept dynamic IP addresses by default.… Read More “What is the difference between a dynamic IP address and a static IP address?”