My Genius e285 isn’t reading chip cards, what do I do? Your Genius e285 accepts EMV cards. If your Genius e285 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Genius e285.… Read More “My Genius e285 isn’t reading chip cards, what do I do?”
How does my Genius e285 work? Note: Your Genius e285 does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Genius e285, such as the price and number of items. Your Genius e285 displays the information to your customer.… Read More “How does my Genius e285 work?”
How can I test my Genius e285’s connection with the LAN and WAN? To test your Genius e285’s network connection, use the options in the WiFi menu. In the WiFi menu, you can view the network status and test your connection with the Local Area Network (LAN), the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my Genius e285’s connection with the LAN and WAN?”
How can I find out the IP address of my Genius e285? To find the IP address of your Genius e285 on the Admin Overview page, complete the following steps: From the home screen, use the keypad to press 000. Use the keypad to type the password and then tap OK. The default password is 9416557.… Read More “How can I find out the IP address of my Genius e285?”
My Genius e285 isn’t functioning correctly, what do I do? My Genius e285 can’t find my network Note: Make sure the Genius e285 is close to your router. There are two versions of the Genius e285: The e285-BTWifi can connect to only 2.4GHz networks. The e285-BTWFHDB can connect to 2.4GHZ and 5GHz networks.… Read More “My Genius e285 isn’t functioning correctly, what do I do?”
How do I check my Genius e285 is ready to use? Before using your Genius e285, we recommend you do the following: Check your Genius e285’s connection to the internet Check your Genius e285 connects with our gateway Run a test transaction on your Genius e285 Check your Genius e285’s connection to the internet The IP address of your Genius e285 is available on the Admin Overview screen.… Read More “How do I check my Genius e285 is ready to use?”
How do I change the supervisor password on my Genius e285? Important: If you lose or forget your supervisor password, you can’t reset it using your Genius e285. You must contact our Genius Support Team to receive a replacement device. To change the supervisor password on your Genius e285, complete the following steps: From the home screen, use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I change the supervisor password on my Genius e285?”
What are the Genius e285’s default ports and hosts? Your Genius e285 uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your Genius e285 uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net
Can my Genius e285 accept payment types other than credit and debit? Yes, your Genius e285 can accept the following payment methods: Credit Debit Mobile payments Your Genius e285 can also accept FSA cards if your POS supports them.
My Genius e285 isn’t running transactions, what do I do? Note: To help prevent issues with your Genius e285, we recommend that you do the following: Charge your Genius e285 when you aren’t using it. Keep your Genius e285 within range of the router. Connect your Genius e285 only to secure networks.… Read More “My Genius e285 isn’t running transactions, what do I do?”