
Genius
Information specific to the Genius family of devices – Mini, Countertop, P400, Handheld, e285, and m400.

V400m
- The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?
- How do I restart my Genius device?
- How do I connect my Genius device to a different POS?
- Can my Genius device remember my POS on startup?
- Why can’t I connect my Genius device to my POS using Bluetooth?

e285
- The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?
- How do I restart my Genius device?
- How do I connect my Genius device to a different POS?
- Can my Genius device remember my POS on startup?
- Why can’t I connect my Genius device to my POS using Bluetooth?

M400
- The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?
- How do I restart my Genius device?
- Can I connect my Genius device to my network using more than one connection type?
- I can’t find my Merchantware credentials. What do I do?
- How do I connect to a hidden WiFi network?

P400
- Can I process transactions with limited or no network connectivity?
- The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?
- How do I restart my Genius device?
- Can I connect my Genius device to my network using more than one connection type?
- I can’t find my Merchantware credentials. What do I do?

Countertop
- Frequently Asked Questions – Verifone MX 915/925 (Genius Countertop)
- I can’t find my Merchantware credentials. What do I do?
- How do I configure a dynamic IP address on my Genius Countertop?
- Why does my Genius Countertop device decline Zero Dollar Authorizations on some Discover cards?
- How do I turn off Zero Dollar Authorizations on my Genius device?