How do I dispose of my battery from my Genius Handheld? If your battery does not show signs of damage or swelling Dispose of your battery at your nearest battery recycling location. To find your nearest battery recycling location, open a web browser and go to www.call2recycle.org/locator. If your battery shows signs of damage or swelling Important: You must call our Genius Support Team to report signs of damage or swelling.… Read More “How do I dispose of my battery from my Genius Handheld?”
How do I view transactions that I ran on my Genius device? To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
Can I stop my Genius device from asking my customers for a PIN? Yes. You can stop your Genius device from asking your customers for a PIN during credit card and debit card transactions. To turn off this feature, contact our Genius Support Team.
Can I use my Genius device to refund transactions when my customer is not present? No. Use your POS or the Payments Portal to refund a transaction when your customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
Contact us If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Support Team For help setting up non-Genius terminals or checking the status of your equipment order.… Read More “Contact us”
What is the difference between a dynamic IP address and a static IP address? Dynamic IP addresses A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP addresses are dynamic, which means that they can change if the DHCP server reassigns the address. We configure your Genius device to accept dynamic IP addresses by default.… Read More “What is the difference between a dynamic IP address and a static IP address?”