Handheld

How do I set a static IP address on my Genius Handheld?

To configure the static IP settings on your Genius Handheld, complete the following steps:

From the home screen, tap .
Tap , and then tap Wi-Fi.
Check Wi-Fi is turned on, and then tap and hold your wireless network.
Select Advanced options.

How do I check my Genius Handheld is ready to use?

Before using your Genius Handheld, we recommend you do the following:

Check your Genius Handheld’s connection to the internet
Check your Genius Handheld connects with our gateway
Run a test transaction

Check your Genius Handheld’s connection to the internet

The IP address of your Genius Handheld is available on the Admin screen.… Read More “How do I check my Genius Handheld is ready to use?”

How do I set up my Genius Handheld?

To set up your Genius Handheld, complete the following steps:

Part 1. Insert your battery into your Genius Handheld

Part 2. Connect your Genius Handheld to your network

Part 3. Update the date and time of your Genius Handheld

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device.

How do I update the time on my Genius Handheld?

To update the time on your Genius Handheld, complete the following steps:

From the home screen, tap .
Tap and then swipe up and tap Date & time.
On the Date & time menu, tap Automatic date & time.
Select Use network-provided time.

What is P2PE?

Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it.… Read More “What is P2PE?”

What features can my Genius device support?

The Genius solution is available on the following devices:

Genius Countertop (MX 915 and MX925)
Genius P400
Genius Handheld
Genius Mini
Genius e285
Genius M400

The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.… Read More “What features can my Genius device support?”

Genius Smart P2PE™ Instruction Manual

If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in the P2PE Instruction Manual (PIM).
If you have any questions about the Genius Smart P2PE solution, contact our Genius Support Team.… Read More “Genius Smart P2PE™ Instruction Manual”

How do I care for my battery in my Genius Handheld?

Care for the lithium-ion battery in your Genius Handheld™ to increase the battery life and prevent hazardous battery failures. To care for your battery, complete the following instructions:

Storing your battery outside of your Genius Handheld
Checking your battery before use
Using your battery in your Genius Handheld

Storing your battery outside your Genius Handheld

If you store your battery outside your Genius Handheld, complete the following steps:

Cover the metal terminals on your battery with non-conductive electrical tape.

How do I replace my battery in my Genius Handheld?

Discharging your old battery

Before you install your new battery, fully discharge your old battery. To help speed up the discharge process, complete the following instructions:

Set the sleep timer to maximum

Tap Settings and then tap Display.
Swipe to Sleep and tap it.