How can I test my Genius V400m’s connection with your servers? Test the connection between our servers and your device to confirm that your device can run transactions and receive downloads or updates.To test your device’s connection with our servers, complete the following steps: From the home screen, use the keypad to press 000.… Read More “How can I test my Genius V400m’s connection with your servers?”
What are the Genius V400m’s default ports and hosts? Your device uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your device uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net
How do I check my Genius V400m is ready to use? Before using your V400m, we recommend you do the following: Before using your V400m, we recommend you do the following: Check your V400m’s connection to the internetCheck your V400m connects with our gatewayRun a test transaction on your V400m Check your V400m’s connection to the internet The IP address of your V400m is available on the Admin Overview screen.… Read More “How do I check my Genius V400m is ready to use?”
How can I find out the IP address of my Genius V400m? From the home screen, use the keypad to press 000. Use the keypad to type the password, and then tap OK. The default password is 9416557. Your device displays the IP address in the IP address field. To return to the home screen, tap Exit.… Read More “How can I find out the IP address of my Genius V400m?”
How does my Genius V400m work? Note: Your V400m does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your V400m, such as the price and number of items. Your V400m displays the information to your customer. Your customer pays for their items using your V400m.… Read More “How does my Genius V400m work?”
My Genius V400m isn’t accepting contactless payments, what do I do? If the battery level is low on your device, you will not be able to run contactless transactions. To avoid this, charge your device when you’re not using it. If your device still can’t accept contactless payments, contact our Genius Support Team.
My Genius V400m isn’t running transactions, what do I do? Note: To help prevent issues with your device, we recommend that you do the following: Charge your device when you’re not using it. Keep your device within range of the router. Connect your device to secure networks.
My Genius V400m isn’t functioning correctly, what do I do? My device isn’t connecting to the internet Step 1. Run a gateway connection test by completing the following steps:a. From the home screen, use the keypad to press 000.b. Use the keypad to type the password, and then tap OK.… Read More “My Genius V400m isn’t functioning correctly, what do I do?”
How do I set up my Genius V400m? Note: To help prevent issues with your V400m, we recommend that you do the following: Charge your V400m when you aren’t using it. Keep your V400m within range of the router. Connect your V400m to secure networks. To set up your V400m, complete the following steps: Load the printer paper Turn on your V400m Connect your V400m to your network Configure your POS Test a transaction Load the printer paper Open the paper compartment on your device by pulling the latch up, and then pull the compartment door down.… Read More “How do I set up my Genius V400m?”