The touchscreen of my Genius device is unresponsive when entering a tip, what do I do? If you are having difficulties entering a tip using the touchscreen of your Genius device, contact our Support Team. Our team can enable an alternative tip screen on your device that will allow you to enter a tip using either the device’s keypad or touchscreen.… Read More “The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?”
Can my Genius device remember my POS on startup? When you enabled Bluetooth connection on your Genius device, you selected one of the following possible connection modes: Pair every time: On startup, your Genius device forgets all previous POS devices and automatically searches for available POS devices. Pair with memory: On startup, your Genius device remembers the last POS device it was connected to and automatically reconnects to it.… Read More “Can my Genius device remember my POS on startup?”
Why can’t I connect my Genius device to my POS using Bluetooth? Your Genius device may not be Bluetooth-enabled. By default, Bluetooth connection isn’t enabled on Genius devices. To enable Bluetooth connection, contact our Genius Support Team.
How do I print a receipt on my Genius V400m? To print a receipt on your Genius V400m, load the receipt paper, and then run a transaction. Note: To disable receipt printing on your Genius V400m, contact our Genius Support Team. Loading the receipt paper Note: Use only a 57mm x 40mm thermal paper roll.… Read More “How do I print a receipt on my Genius V400m?”
How do I change the supervisor password on my V400m? Important: If you lose or forget your supervisor password, you can’t reset it using your Genius V400m. You must contact our Genius Support Team to receive a replacement device. To change the supervisor password on your Genius V400m, complete the following steps: From the home screen, use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I change the supervisor password on my V400m?”
How do I change the Com Control password on my Genius V400m? Important: If you lose or forget your Com Control password, you can’t reset it using your Genius V400m. You must contact our Genius Support Team to receive a replacement device. Change the Com Control password Use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I change the Com Control password on my Genius V400m?”
How can I test my Genius V400m’s connection with the LAN and WAN? To test your Genius V400m’s network connection, use the options in the WiFi menu. In the WiFi menu, you can view the network status and test your connection with the Local Area Network (LAN), the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my Genius V400m’s connection with the LAN and WAN?”
Genius V400m Quick Start Guide We provide a quick start guide (QSG) for your device that includes how to set up your device and FAQs. The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader. Download Genius V400m QSG
How does my Genius V400m work with my network? Your V400m uses WiFi or Bluetooth to connect to your network and POS. We configure your V400m with the same gateway credentials that your POS uses to process transactions, which allows your V400m to communicate directly with our gateway. Note: We recommend that you assign a static IP address to your V400m to prevent it disconnecting from your POS.
Can my Genius V400m accept payment types other than credit and debit? Yes. Your V400m can accept the following payment methods: Credit Debit Mobile payments Your V400m can also accept FSA cards if your POS supports them.