Articles tagged: p400

The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?

If you are having difficulties entering a tip using the touchscreen of your Genius device, contact our Support Team.

Our team can enable an alternative tip screen on your device that will allow you to enter a tip using either the device’s keypad or touchscreen.… Read More “The touchscreen of my Genius device is unresponsive when entering a tip, what do I do?”

Can my Genius device remember my POS on startup?

When you enabled Bluetooth connection on your Genius device, you selected one of the following possible connection modes:

Pair every time: On startup, your Genius device forgets all previous POS devices and automatically searches for available POS devices.
Pair with memory: On startup, your Genius device remembers the last POS device it was connected to and automatically reconnects to it.

Why can’t I connect my Genius device to my POS using Bluetooth?

Your Genius device may not be Bluetooth-enabled. By default, Bluetooth connection isn’t enabled on Genius devices. To enable Bluetooth connection, contact our Genius Support Team.

How do I connect to a hidden WiFi network?

Find your network

Use the keypad to press 1, 5, and 9 at the same time.
Tap Com Control.
Tap WiFi.
Tap Configuration, and then use the keypad to enter the password. The default password is 200331.
Tap OK.
Tap New.

How do I configure a dynamic IP address on my Genius P400?

Note: If your device isn’t connected to the network, go to How do I set up my Genius P400?

If you previously configured a static IP address but you now want to configure a dynamic IP address, follow the steps for your connection type:

Ethernet

Use the keypad to press 1, 5, and 9 at the same time.

How do I change the supervisor password on my P400?

Important: If you lose or forget your supervisor password, you can’t reset it using your Genius P400. You must contact our Genius Support Team to receive a replacement device.

To change the supervisor password on your Genius P400, complete the following steps:

1. From the home screen, use the keypad to press 1, 5, and 9 at the same time.

How do I change the Com Control password on my Genius P400?

Important: If you lose or forget your Com Control password, you can’t reset it using your Genius P400. You must contact our Genius Support Team to receive a replacement device.

Change the Com Control password

Use the keypad to press 1, 5, and 9 at the same time.

Genius P400 Quick Start Guide

We provide a quick start guide (QSG) for your Genius P400 that includes how to set up your device and FAQs.

The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader.… Read More “Genius P400 Quick Start Guide”

How do I set up my Genius P400?

To set up your Genius P400, complete the following steps:

Step 1: Attach the utility cable

1. Turn your Genius P400 upside down and place it on a flat, stable surface.… Read More “How do I set up my Genius P400?”

How does my Genius P400 work?

Note: Your Genius P400 does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your Genius P400, such as the price and number of items.
Your Genius P400 displays the information to your customer.