The touchscreen of my device is unresponsive when entering a tip, what do I do? If you are having difficulties entering a tip using the touchscreen of your device, contact our Support Team. Our team can enable an alternative tip screen on your device that will allow you to enter a tip using either the device’s keypad or touchscreen.… Read More “The touchscreen of my device is unresponsive when entering a tip, what do I do?”
Can my device remember my POS on startup? When you enabled Bluetooth connection on your device, you selected one of the following possible connection modes: Pair every time: On startup, your device forgets all previous POS devices and automatically searches for available POS devices. Pair with memory: On startup, your device remembers the last POS device it was connected to and automatically reconnects to it.… Read More “Can my device remember my POS on startup?”
Why can’t I connect my device to my POS using Bluetooth? Your device may not be Bluetooth-enabled. By default, Bluetooth connection isn’t enabled on devices. To enable Bluetooth connection, contact our Support Team.
How do I connect to a hidden WiFi network? Find your network Use the keypad to press 1, 5, and 9 at the same time. Tap Com Control. Tap WiFi. Tap Configuration, and then use the keypad to enter the password. The default password is 200331. Tap OK. Tap New.… Read More “How do I connect to a hidden WiFi network?”
How do I configure a dynamic IP address on my P400 device? Note: If your device isn’t connected to the network, go to How do I set up my Semi-Integrated P400? If you previously configured a static IP address but you now want to configure a dynamic IP address, follow the steps for your connection type: Ethernet Wi-Fi Bluetooth USB Ethernet Use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I configure a dynamic IP address on my P400 device?”
How do I change the supervisor password on my P400? Important: If you lose or forget your supervisor password, you can’t reset it using your Semi-Integrated P400. You must contact our Genius Support Team to receive a replacement device. To change the supervisor password on your Semi-Integrated P400, complete the following steps: From the home screen, use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I change the supervisor password on my P400?”
How do I change the Com Control password on my P400? Important: If you lose or forget your Com Control password, you can’t reset it using your P400. You must contact our Support Team to receive a replacement device. Change the Com Control password Use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I change the Com Control password on my P400?”
P400 Quick Start Guide We provide a quick start guide (QSG) for your P400 that includes how to set up your device and FAQs. The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader. Download P400 QSG
How do I set up my P400? To set up your Semi-Integrated P400, complete the following steps: Attach the utility cable Attach the power adapter Connect to your network Check your connection Configure your POS Step 1: Attach the utility cable 1. Turn your Semi-Integrated P400 upside down and place it on a flat, stable surface.… Read More “How do I set up my P400?”
How does my P400 device work? Note: Your Semi-Integrated P400 does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Semi-Integrated P400, such as the price and number of items. Your Semi-Integrated P400 displays the information to your customer.… Read More “How does my P400 device work?”