Articles tagged: genius

Frequently Asked Questions – Verifone MX 915/925 (Countertop)

Has Verifone issued an end of life notification for MX devices?
Yes. On January 14, 2022, Verifone issued an end of life notification for MX devices.
When does the PCI PIN Transaction Security (PTS) status expire for MX devices?
Device version Expiration date Usable until MX 915/925 v3 April 30, 2021 4-10110 April 2026 MX 915/925 v4 April 30, 2024 4-10177 April 2029
Will Verifone renew the PCI PTS status for MX devices?

I can’t find my Merchantware credentials. What do I do?

We sent your Merchantware credentials in an email with “Merchantware Credentials” in the subject line. If you can’t find your Merchantware credentials, contact our Support Team.

How do I configure a dynamic IP address on my P400 device?

Note: If your device isn’t connected to the network, go to How do I set up my Semi-Integrated P400?

If you previously configured a static IP address but you now want to configure a dynamic IP address, follow the steps for your connection type:

Ethernet

Use the keypad to press 1, 5, and 9 at the same time.

How do I configure a dynamic IP address on my M400 device?

Note: If your device isn’t connected to the network, go to How do I set up my Semi-Integrated M400?

If you previously configured a static IP address but you now want to configure a dynamic IP address, follow the steps for your connection type:

Ethernet

Use the keypad to press 1, 5, and 9 at the same time.

My gateway connection tests failed. What do I do?

If your gateway connection tests failed, follow the steps for your connection type:

Ethernet

Check that your router or switch has a working internet connection.
Check that you inserted the Ethernet cable into the Ether port. Don’t insert the cable into the RS232 port.

Why does my Countertop device decline Zero Dollar Authorizations on some Discover cards?

The MX915 and MX925 Countertop devices do not support Zero Dollar Authorizations on contactless EMV Discover cards.

How do I turn off Zero Dollar Authorizations on my device?

Installing the root certificate

Important: Install the root certificate on the same computer and web browser that you use for your POS. If you update the web browser on your POS, you must install the certificate again.

To install the root certificate, follow the instructions for the operating system and browser that you are using for your POS.… Read More “Installing the root certificate”

What features can my device support?

The Semi-Integrated solution is available on the following devices:

P400
e285
M400
V400m

The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.

If you want to add transaction types, additional features, or payment networks to your solution, contact our Customer Support Team.… Read More “What features can my device support?”

How do I view the application version on my device?

You can view the application version of your Genius device on the Admin Overview screen. To open the Admin Overview screen, complete the following steps:

From the home screen, use the keypad to press 000.
Type the password and then tap OK.