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My Genius e285 isn’t running transactions, what do I do?

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Note: To help prevent issues with your Genius e285, we recommend that you do the following:

Charge your Genius e285 when you aren’t using it.
Keep your Genius e285 within range of the router.
Connect your Genius e285 only to secure networks.

If your Genius e285 isn’t running transactions, complete the following steps:

Flowchart with steps to fix a Genius device if it isnt running transactions.

Note:

For more information about how to run a gateway connection test, see How do I check my e285 is ready to use?.
For more information about how to connect to your network, see How do I connect my Genius e285 to my network?.

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