What additional evidence can a keyed-entry or MOTO merchant provide to defend against chargebacks?

In addition to the actions described in What is a chargeback?, you can also provide the following evidence:

Cardholder’s authorization for someone else to sign for goods or services on their behalf.
Release form or waiver that the cardholder signed that allows you to deliver packages to the cardholder’s address without requiring a signature, and an unsigned Proof of Delivery (POD).
For pickups, provide:

For deliveries to a business address, provide evidence that the cardholder was working for the business at the delivery address. For example, the cardholder using a company email address.

Written communication between you and the cardholder, for example, letters or emails
Shipping confirmation for goods that are in the process of being shipped
Positive AVS address and Proof of Delivery (POD)
Signed POD for domestic only deliveries
Evidence you delivered the goods or services as the cardholder requested
Shipping and delivery of any replacement goods
Explanation of why the transaction date, your merchant name, or your merchant location is different to what the cardholder thought it should be

Note: You don’t need to collect a signature as evidence of delivery.

In addition to the best practices described in What can I do to help prevent chargebacks?, we recommend you follow these best practices:

Do:

Be careful when manually entering the cardholder’s payment details to prevent keying errors
Imprint the front of the cardholder’s payment card on the bottom of the transaction receipt the cardholder signs
Avoid writing the account number on the transaction receipt.
You should use a manual imprinter because processors don’t consider pencil or crayon rubbings as valid imprints
Use the CVV2 Validation Program for keyed transactions instead of an imprint
Use AVS to verify the cardholder’s address

Don’t:

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