What additional evidence can a keyed-entry or MOTO merchant provide to defend against chargebacks? In addition to the actions described in What is a chargeback?, you can also provide the following evidence: Example evidence of the cardholder’s actions Cardholder’s authorization for someone else to sign for goods or services on their behalf. Release form or waiver that the cardholder signed that allows you to deliver packages to the cardholder’s address without requiring a signature, and an unsigned Proof of Delivery (POD).… Read More “What additional evidence can a keyed-entry or MOTO merchant provide to defend against chargebacks?”
What do I need to consider if I use the Payments Portal and I am a MOTO merchant? When you sell goods or services using mail order or telephone order (MOTO), you must run a pre‑authorization and finalize the sale only when you ship the goods to the customer.