In addition to the actions described in What is a chargeback?, you can also provide the following evidence:
- A receipt signed by the cardholder
- Documentation stating that the issuing bank authorized the transaction because of a technical fallback.
What can I do to help prevent chargebacks?
In addition to the best practices described in How can I avoid chargebacks?, we recommend you follow these best practices:
Do:
- Make sure the cardholder is present at the time of the transaction
- Make sure your POS is in working condition
- Void any transaction errors before you close your batch
- If the cardholder is unable to swipe or insert their card, get an imprinted receipt and make sure that it is legible and the customer signs it
- You must verify that the information on the receipt matches their payment card
- Get a signature for transactions when the cardholder enters their PIN
- When running multiple swiped transactions for the same cardholder, get a signature on each individual receipt
Don’t:
- Attempt to run multiple transactions if the first transaction is declined
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Tags: chargeback process, dispute, defend chargeback, retail, avoid chargebacks, stop chargebacks, store