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Articles tagged: keyed-entry

What additional evidence can a keyed-entry or MOTO merchant provide to defend against chargebacks?

In addition to the actions described in What is a chargeback?, you can also provide the following evidence:

Example evidence of the cardholder’s actions

  • Cardholder’s authorization for someone else to sign for goods or services on their behalf.
  • Release form or waiver that the cardholder signed that allows you to deliver packages to the cardholder’s address without requiring a signature, and an unsigned Proof of Delivery (POD).
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