For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices.
- Genius Countertop – Verifone MX 915
- Genius Countertop – Verifone MX 925
- Genius M400
- Verifone VX 520
For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices.
To resolve the issue of your VX520 continually rebooting, complete the following steps:
Step 1. Remove the back of your device and unplug the power cord.
Step 2. Plug the power cord back in, then hold Enter and 7 together to display the password entry screen.… Read More “My VX520 is continually rebooting. How do I fix it?”
Step 1. From the SoftPay home screen, press Enter on the keypad.
Step 2. Press F2 (Setup).
a. Enter the password as follows: Alpha, Alpha, 6, 6, 8, 3, 1.
b. Press Enter.
Step 3. Press the leftmost purple key.… Read More “My VX520 is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to, what do I do?”
Use Off Line to complete an Authorization Only (Auth Only) transaction, or an authorization that you completed over the phone.
For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. This amount is reserved on the card, but not charged.… Read More “How do I close an Authorization Only (Auth Only) transaction on my VX520?”
An Authorization Only (Auth Only) transaction allows you to reserve an amount on a card, which you can settle later.
For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. This amount is reserved on the card but not charged.… Read More “How do I process an Authorization Only (Auth Only) transaction on my VX520?”
There are two report screens on the VX520:
– Totals Report that shows the totals of each card type
– Details Report that shows each individual transaction, grouped by card type
– Server/Clerk Reports that shows the totals grouped by server/clerk
– Unadjust Report that shows all transactions that have not had tips adjusted (tip processing only)
To print a report, complete the following steps:
To view batch totals, complete the following steps:
To settle a batch, from the SoftPay home screen, press F2 (Settlement). The terminal transmits and closes the batch, then prints a batch report.
To void a transaction, complete the following steps:
Step 1. From the SoftPay home screen, press F4 (Void).… Read More “How do I void a transaction on my VX520?”
To refund a transaction, complete the following steps: