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How do I refund a transaction on my VX520?

Important: We recommend that you refund transactions from a closed batch only. If the batch is open, you should void the transaction.

To refund a transaction, complete the following steps:

  1. From the SoftPay home screen, press the leftmost purple key once, then press F1 (Refund).
  2. Use the keypad to type the refund amount, then press Enter.
  3. To confirm the refund amount, press F1 (Yes).
  4. Swipe, dip, or tap the payment card on the terminal, or use the keypad to type the card number then press Enter.
  5. If the customer’s card is Visa or Mastercard, press F1.
  6. Select the customer’s preferred language:
    • English – F1
    • Spanish – F2
  7. The terminal instructs the customer to return terminal to clerk. Press Enter.
  8. To print a copy of the receipt for the customer, press F1 (Yes).

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