Verifone VX520

Important: We recommend that you refund transactions from a closed batch only. If the batch is open, you should void the transaction.

To refund a transaction, complete the following steps:

From the SoftPay home screen, press the leftmost purple key once, then press F1 (Refund).

To delete a tab, complete the following steps:

From the SoftPay home screen, press second purple key from the left twice to access the third menu screen.
From the third menu screen, press F1 (Tab), then press F4 (Delete Tab).

To close a tab, complete the following steps:

From the SoftPay home screen, press the second purple key from the left twice, to access the third menu screen.
Press F1 (Tab), then F3 (Close Tab).
Select how you want to retrieve the transaction:
- To search by invoice number, press F1 (Inv#).

To open a tab, complete the following steps:

1. 1. From the SoftPay home screen, press the second purple key from the left twice, to access the third menu screen.
  2. From the third menu screen, press F2 (Tab), then press F2 (Open Tab).

To adjust a tab, complete the following steps:

From the SoftPay home screen, press second purple key from the left.
Select how you want to search for your transaction:
- To search by clerk or server, press F1 (Srvr).
- To search by amount, press F2 (Amt).

Important: You can reprint receipts for transactions only within an open batch.

To reprint a receipt, complete the following steps:

Step 1. From the SoftPay home screen, press the third purple key from the left once to access the Reprint menu.… Read More “How do I reprint receipts on my VX520?”

To run a credit card sale manually, complete the following steps:

The terminal’s keypad is locked. To unlock the keypad, complete the following steps:

Step 1. From the SoftPay home screen, press 8 on the keypad.

Step 2. Type the password as follows:

Note: If the card is not present or you need to key the customer’s card details, you can run a manual card sale.

To run a credit card sale, complete the following steps:

The SoftPay home screen is the starting point for all your transactions. The SoftPay home screen displays the Sale, Settlement, and Void options.

To access the SoftPay home screen, press F3 (SOFTPAY – TSYS).