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My e285 isn’t running transactions, what do I do?

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Note: To help prevent issues with your Semi-Integrated e285, we recommend that you do the following:

Charge your Semi-Integrated e285 when you aren’t using it.
Keep your Semi-Integrated e285 within range of the router.
Connect your Semi-Integrated e285 only to secure networks.

If your Semi-Integrated e285 isn’t running transactions, complete the following steps:

Flowchart with steps to fix a Genius device if it isnt running transactions.

Note:

For more information about how to run a gateway connection test, see How do I check my e285 is ready to use?.
For more information about how to connect to your network, see How do I connect my Semi-Integrated e285 to my network?.

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