Can my Genius P400 and POS share a network connection? Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius P400 instead of inserting it into your router. By doing this, your POS and your Genius P400 can share a single network connection.… Read More “Can my Genius P400 and POS share a network connection?”
How can I find out the IP address of my Genius P400? To find the IP address of your Genius P400 on the Admin Overview page, complete the following steps: From the home screen, use the keypad to press 000. Use the keypad to type the password and then tap OK. The default password is 9416557.… Read More “How can I find out the IP address of my Genius P400?”
What are the Genius P400’s default ports and hosts? Your Genius P400 uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your Genius P400 uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net
How do I check that my Genius P400 is ready to use? Before using your Genius P400, we recommend you do the following: Check that your Genius P400 connects to the internet Run a gateway connection test on your Genius P400 Run a test transaction on your Genius P400 Check that your Genius P400 connects to the internet 1.… Read More “How do I check that my Genius P400 is ready to use?”
How can I test my Genius P400’s connection with the LAN and WAN? To test your Genius P400’s network connection, use the options in the WiFi menu. In the WiFi menu, you can view the network status and test your connection with the Local Area Network (LAN), the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my Genius P400’s connection with the LAN and WAN?”
What is the “Storage Status” on my Genius P400? We regularly monitor the Storage Status on your Genius P400 to make sure it has enough storage to download and install updates. We maintain the storage by removing files that your device no longer needs. You can view the Storage Status of your Genius P400 on the Admin screen.… Read More “What is the “Storage Status” on my Genius P400?”
My Genius P400 does not turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius P400. You can also contact our Genius Support Team.
My Genius P400 isn’t reading chip cards, what do I do? Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Genius P400.… Read More “My Genius P400 isn’t reading chip cards, what do I do?”
My Genius P400 is not functioning correctly, what do I do? My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. From the home screen, use the keypad to press 000.… Read More “My Genius P400 is not functioning correctly, what do I do?”
My Genius P400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Genius P400. If this does not work, contact our Genius Support Team.