My Genius P400 isn’t reading chip cards, what do I do?

Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

1. Remove the card from your Genius P400.
2. Contact your POS provider to confirm that the integration between your POS and your Genius P400 is up to date.

Tags: unresponsive, cannot read card, card slot, p400, dip card, chip card, emv, pos, troubleshooting