Articles tagged: chip card

My Genius V400m isn’t reading chip cards, what do I do?

Your V400m accepts chip cards. If your V400m is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your V400m.

What is EMV?

EMV is a type of technology for credit and debit cards that helps prevent fraudulent transactions. EMV terminals work by reading a chip on the credit or debit card, which is harder for fraudsters to copy compared to a credit or debit card’s magnetic stripe.… Read More “What is EMV?”

My Genius e285 isn’t reading chip cards, what do I do?

Your Genius e285 accepts EMV cards. If your Genius e285 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your Genius e285.

My Genius P400 isn’t reading chip cards, what do I do?

Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your Genius P400.

My Genius M400 isn’t reading chip cards, what do I do?

Your Genius M400 accepts EMV cards. If your Genius M400 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your Genius M400.

What is a fallback transaction?

A fallback transaction happens when the cardholder inserts a chip card into an EMV compliant device but there is a fault with the chip. The device cannot read the chip but allows the cardholder to complete the transaction using the magnetic stripe on the card.… Read More “What is a fallback transaction?”

My Genius Countertop isn’t reading chip cards, what do I do?

Your Genius Countertop accepts EMV cards. If your Genius Countertop is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from the device.

What does “Declined: Cryptogram type ‘ARQC’ received in Complete message. 2nd decision was not made. (12)” mean?

Meaning

With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The chip must approve the transaction first, then it sends the transaction to the issuer for approval. If the issuer approves the transaction they send it back to the chip for the final decision.… Read More “What does “Declined: Cryptogram type ‘ARQC’ received in Complete message. 2nd decision was not made. (12)” mean?”

What does “Declined: Cryptogram type ‘AAC’ received in Complete message. 2nd decision from chip was a decline. (12)” mean?

Meaning

With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The chip must approve the transaction first, then sends the transaction to the issuer for approval. If the issuer approves the transaction they send it back to the chip for the final decision.… Read More “What does “Declined: Cryptogram type ‘AAC’ received in Complete message. 2nd decision from chip was a decline. (12)” mean?”