P400

How do I enter a special character on my Genius device?

To enter a special character, on the keypad press the 1 button, the * button, the 0 button, or the # button until you get the character you need.

Note: You can’t enter < or >.

ButtonSpecial characters1.**, ‘ “0+ – and whitespace## !… Read More

Genius Demos

We provide interactive demos of our Genius devices that you can use to learn how to perform the following functions:

Run a sale
Access the Admin screen
Run a Gateway Connection Test

To use a Genius demo for your device, click on its image.… Read More “Genius Demos”

Installing the root certificate

Important: Install the root certificate on the same computer and web browser that you use for your POS. If you update the web browser on your POS, you must install the certificate again.

To install the root certificate, follow the instructions for the operating system and browser that you are using for your POS.… Read More “Installing the root certificate”

Genius P400 Quick Start Guide

We provide a quick start guide (QSG) for your Genius P400 that includes how to set up your device and FAQs.

The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader.… Read More “Genius P400 Quick Start Guide”

Who do I contact if my Genius device is not running offline transactions?

Contact your POS integrator if you are having issues running offline transactions.

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device.

My Genius P400’s keypad isn’t working, what do I do?

If any of the keys on your Genius P400 are not working, contact our Genius Support Team.

What features can my Genius device support?

The Genius solution is available on the following devices:

Genius P400
Genius e285
Genius M400
Genius V400m

The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.… Read More “What features can my Genius device support?”

How do I set up my Genius P400?

To set up your Genius P400, complete the following steps:

Step 1: Attach the utility cable

1. Turn your Genius P400 upside down and place it on a flat, stable surface.… Read More “How do I set up my Genius P400?”

How does my Genius P400 work?

Note: Your Genius P400 does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your Genius P400, such as the price and number of items.
Your Genius P400 displays the information to your customer.