What features can my Genius device support? The Genius solution is available on the following devices: Genius P400 Genius e285 Genius M400 Genius V400m The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.… Read More “What features can my Genius device support?”
Can I check if my Genius Mini is connected to my mobile device? You can check if your Genius Mini is connected to your mobile device using the Info menu on the Genius Mini application. From the home screen, tap Info. The Genius Mini application displays the Connected Status in the DEVICE INFO field.… Read More “Can I check if my Genius Mini is connected to my mobile device?”
Can I connect my Genius Mini to any wireless network? Yes. Your Genius Mini can use any wireless network or your cellular network to connect to the Internet.
Why is the Genius Mini application not responding to my sales requests? The Genius Mini application responds to sales requests sent only by a POS application that you have installed on the same mobile device. The Genius Mini application may not respond to your sales requests because of the following: Incorrect IP address Wrong Merchantware credentials Incorrect IP address Check that the IP address in your POS application matches the IP address shown on the Info menu in the Genius Mini application.… Read More “Why is the Genius Mini application not responding to my sales requests?”
How do I view transactions that I ran on my Genius device? To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
Can I stop my Genius device from asking my customers for a PIN? Yes. You can stop your Genius device from asking your customers for a PIN during credit card and debit card transactions. To turn off this feature, contact our Genius Support Team.
Can I use my Genius device to refund transactions when my customer is not present? No. Use your POS or the Payments Portal to refund a transaction when your customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
Contact us If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Support Team For help setting up non-Genius terminals or checking the status of your equipment order.… Read More “Contact us”
What is the difference between a dynamic IP address and a static IP address? Dynamic IP addresses A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP addresses are dynamic, which means that they can change if the DHCP server reassigns the address. We configure your Genius device to accept dynamic IP addresses by default.… Read More “What is the difference between a dynamic IP address and a static IP address?”