Genius Demos We provide interactive demos of our Genius devices that you can use to learn how to perform the following functions: Run a sale Access the Admin screen Run a Gateway Connection Test To use a Genius demo for your device, click on its image.… Read More “Genius Demos”
Installing the root certificate Important: Install the root certificate on the same computer and web browser that you use for your POS. If you update the web browser on your POS, you must install the certificate again. To install the root certificate, follow the instructions for the operating system and browser that you are using for your POS.… Read More “Installing the root certificate”
Genius M400 Quick Start Guide We provide a quick start guide (QSG) for your Genius M400 that includes how to set up your device and FAQs. The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader.… Read More “Genius M400 Quick Start Guide”
Who do I contact if my Genius device is not running offline transactions? Contact your POS integrator if you are having issues running offline transactions.
What are the Genius M400’s default ports? Your Genius M400 has the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP
What features can my Genius device support? The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini Genius e285 Genius M400 The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.… Read More “What features can my Genius device support?”
My Genius M400 doesn’t turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius M400. You can also contact our Genius Support Team.
My Genius M400 isn’t reading chip cards, what do I do? Your Genius M400 accepts EMV cards. If your Genius M400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Genius M400.… Read More “My Genius M400 isn’t reading chip cards, what do I do?”
My Genius M400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Genius M400. If this does not work, contact our Genius Support Team.
How can I test my Genius M400’s connection to the WAN and the LAN? To test your Genius M400’s network connection, use the options in the WiFi menu. In the WiFi menu, you can view the network status and test your connection with the Local Area Network (LAN), the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my Genius M400’s connection to the WAN and the LAN?”