My Genius Countertop is not connecting to the internet
If your Genius Countertop is not connecting to the internet, complete the following steps:
Step 1. Run a gateway connection test
a. From the home screen, use the keypad to press 000.
b. Use the keypad to enter the password, and then press the Enter key. The default password is 9416557.
c. Tap Options, and then tap Network.
d. Tap Options, and then tap Connection Test.
e. Check that all the tests have passed.
– If all the tests have passed and your Genius Countertop is still not functioning correctly, contact our Support Team.
– If your Genius Countertop is connected to the internet but the device is still not functioning correctly, continue to step 2.
Step 2. Check that your Genius Countertop is connected to your router and that you have a live internet connection
– If your Genius Countertop is connected to the internet but the device is still not functioning correctly, continue to step 3.
Step 3. Confirm that all necessary ports and hosts are open and available
a. Check with your system administrator that the following ports are open:
i. 443: SSL
ii. 7622: SFTP (via SSH)
b. Check with your system administrator that the following hosts are available:
i. genius.merchantware.net
ii. transport.merchantware.net
iii. logupload.merchantware.net
iv. ps1.merchantware.net
v. s01.merchantware.net
– If any of the ports are not open, ask your system administrator to open the necessary port.
– If any of the hosts are not available, ask your system administrator to add the necessary host address to your hosts file.
– If the ports and hosts are open and available, continue to step 4.
Step 4. Restart your Genius Countertop
a. Remove the AC power cable from your Genius Countertop for at least 30 seconds.
b. Plug the AC power cable back into your Genius Countertop.
– If your Genius Countertop still does not connect to the network, continue to step 5.
Step 5. Check that your Genius Countertop has an IP address
a. From the home screen, use the keypad to press 000.
b. Use the keypad to enter the password. The default passcode is 9416557.
c. Tap OK.
d. Check that there is an IP address next to the IP Address field.
– If there is no IP address next to the IP Address field , you can set a static IP address.
– If there is an address in next to the IP Address field but your Genius Countertop is still not functioning correctly, continue to step 6.
Step 6. Contact our Support Team
If you have tried steps 1 to 5 and your Genius Countertop still is not functioning correctly, contact our Support Team.
My Genius Countertop’s hardware is not working correctly
If you have issues with your Genius Countertop’s hardware, try the following pages:
Let us know if this answered your question. If not, please let us know why!
Tags: test connection, keypad, not working, troubleshooting, cannot read card, error, frozen, countertop, internet, network