Frequently Asked Questions – Verifone MX 915/925 (Genius Countertop) Has Verifone issued an end of life notification for MX devices? Yes. On January 14, 2022, Verifone issued an end of life notification for MX devices. When does the PCI PIN Transaction Security (PTS) status expire for MX devices? Device version Expiration date Usable until MX 915/925 v3 April 30, 2021 4-10110 April 2026 MX 915/925 v4 April 30, 2024 4-10177 April 2029 Will Verifone renew the PCI PTS status for MX devices?… Read More “Frequently Asked Questions – Verifone MX 915/925 (Genius Countertop)”
Why does my Genius Countertop device decline Zero Dollar Authorizations on some Discover cards? The Genius MX915 and MX925 Countertop devices do not support Zero Dollar Authorizations on contactless EMV Discover cards.
How do I turn off Zero Dollar Authorizations on my Genius device? Contact us to turn off Zero Dollar Authorizations on your Genius device.
Genius Countertop Quick Start Guide We provide a quick start guide (QSG) for your Genius Countertop that includes how to set up your device and FAQs. The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader.… Read More “Genius Countertop Quick Start Guide”
What is P2PE? Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it.… Read More “What is P2PE?”
How does my Genius Countertop work? Note: Your Genius Countertop does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Genius Countertop, such as the price and number of items. Your Genius Countertop displays the information to your customer.… Read More “How does my Genius Countertop work?”
How do I set up my Genius Countertop? To set up your Genius Countertop, complete the following steps: Attach the utility cable Attach the power adapter Connect to your network Configure your POS Step 1: Attach the utility cable Turn your device upside down and place it on a flat, stable surface.… Read More “How do I set up my Genius Countertop?”
How do I set up my Genius Countertop using the communications module? Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your Genius device Part 1.… Read More “How do I set up my Genius Countertop using the communications module?”
Can my Genius Countertop and POS share a network connection? Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius Countertop instead of inserting it into your router. By doing this, your POS and your Genius Countertop can share a single network connection.… Read More “Can my Genius Countertop and POS share a network connection?”
How can I find out the IP address and hostname of my Genius Countertop? You can find the IP address and hostname of your Genius Countertop on the Admin Overview page. From the home screen, use the keypad to press 000. Use the keypad to enter the password. The default password is 9416557.… Read More “How can I find out the IP address and hostname of my Genius Countertop?”