Countertop

Frequently Asked Questions – Verifone MX 915/925 (Genius Countertop)

Has Verifone issued an end of life notification for MX devices?
Yes. On January 14, 2022, Verifone issued an end of life notification for MX devices.
When does the PCI PIN Transaction Security (PTS) status expire for MX devices?
Device version Expiration date Usable until MX 915/925 v3 April 30, 2021 4-10110 April 2026 MX 915/925 v4 April 30, 2024 4-10177 April 2029
Will Verifone renew the PCI PTS status for MX devices?

I can’t find my Merchantware credentials. What do I do?

We sent your Merchantware credentials in an email with “Merchantware Credentials” in the subject line. If you can’t find your Merchantware credentials, contact our Support Team.

How do I configure a dynamic IP address on my Genius Countertop?

Note: If your device isn’t connected to the network, go to How do I set up my Genius Countertop?

Your device is configured to receive a dynamic IP address by default. If you previously configured a static IP address but you now want to configure a dynamic IP address, complete the following steps:

From the home screen, use the keypad to press 000.

Why does my Genius Countertop device decline Zero Dollar Authorizations on some Discover cards?

The Genius MX915 and MX925 Countertop devices do not support Zero Dollar Authorizations on contactless EMV Discover cards.

How do I turn off Zero Dollar Authorizations on my Genius device?

Installing the root certificate

Important: Install the root certificate on the same computer and web browser that you use for your POS. If you update the web browser on your POS, you must install the certificate again.

To install the root certificate, follow the instructions for the operating system and browser that you are using for your POS.… Read More “Installing the root certificate”

Genius Countertop Quick Start Guide

We provide a quick start guide (QSG) for your Genius Countertop that includes how to set up your device and FAQs.

The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader.… Read More “Genius Countertop Quick Start Guide”

Who do I contact if my Genius device is not running offline transactions?

Contact your POS integrator if you are having issues running offline transactions.

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device.

What is P2PE?

Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it.… Read More “What is P2PE?”