How do I connect my Genius device to a different POS? To forget the POS that your Genius device is currently connected to and connect to a new POS using Bluetooth, complete the following steps: Forget your current POS Use the keypad to press 1, 5 and 9 at the same time. … Read More “How do I connect my Genius device to a different POS?”
How do I print a receipt on my Genius V400m? To print a receipt on your Genius V400m, load the receipt paper, and then run a transaction. Note: To disable receipt printing on your Genius V400m, contact our Genius Support Team. Loading the receipt paper Note: Use only a 57mm x 40mm thermal paper roll.… Read More “How do I print a receipt on my Genius V400m?”
My gateway connection tests failed. What do I do? If your gateway connection tests failed, follow the steps for your connection type: Ethernet Wi-Fi Bluetooth USB Ethernet Check that your router or switch has a working internet connection. Check that you inserted the Ethernet cable into the Ether port. Don’t insert the cable into the RS232 port. … Read More “My gateway connection tests failed. What do I do?”
My Genius V400m isn’t accepting contactless payments, what do I do? If the battery level is low on your device, you will not be able to run contactless transactions. To avoid this, charge your device when you’re not using it. If your device still can’t accept contactless payments, contact our Genius Support Team.
My Genius V400m isn’t running transactions, what do I do? Note: To help prevent issues with your device, we recommend that you do the following: Charge your device when you’re not using it. Keep your device within range of the router. Connect your device to secure networks.
My Genius V400m isn’t functioning correctly, what do I do? My device isn’t connecting to the internet Step 1. Run a gateway connection test by completing the following steps:a. From the home screen, use the keypad to press 000.b. Use the keypad to type the password, and then tap OK.… Read More “My Genius V400m isn’t functioning correctly, what do I do?”
My Genius V400m isn’t reading chip cards, what do I do? Your V400m accepts chip cards. If your V400m is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your V400m.… Read More “My Genius V400m isn’t reading chip cards, what do I do?”
My Genius Mini does not turn on, what do I do? If your Genius Mini doesn’t turn on, check it has sufficient charge. If your Genius Mini has a low battery level, the status indictor flashes red. To charge your Genius Mini, complete the following steps: Insert the micro USB cable into the micro USB port on your Genius Mini.… Read More “My Genius Mini does not turn on, what do I do?”
My Genius Handheld’s keypad isn’t working, what do I do? If any of the keys on your Genius Handheld are not working, contact our Genius Support Team.