Test the connection between our servers and your device to confirm that your device can run transactions and receive downloads or updates.
To test your device’s connection with our servers, complete the following steps:
Step 1. Run a gateway connection test by completing the following steps:
a. From the home screen, use the keypad to press 000.
b. Use the keypad to type the password, and then tap OK.… Read More “My Genius V400m isn’t functioning correctly, what do I do?”
Step 1. Run a gateway connection test by completing the following steps:
a. From the home screen, tap .
b. Tap Test.
c. Confirm that the test shows Network test Pass, and then tap OK.… Read More “My Genius Handheld isn’t functioning correctly, what do I do?”
Note: Make sure the Genius e285 is close to your router.
There are two versions of the Genius e285:
If your Genius P400 is not connecting to the internet, complete the following steps:
Step 1. Run a gateway connection test by completing the following steps:
a. From the home screen, use the keypad to press 000.… Read More “My Genius P400 is not functioning correctly, what do I do?”
Before using your Genius M400, we recommend you do the following:
The IP address of your Genius M400 is available on the Admin Overview screen.… Read More “How do I check my Genius M400 is ready to use?”
If your Genius M400 is not connecting to the internet, complete the following steps:
1. Run a gateway connection test by completing the following steps:
a. From the home screen, use the keypad to press 000.… Read More “My Genius M400 isn’t functioning correctly, what do I do?”
If your Genius Countertop is not connecting to the internet, complete the following steps:
a. From the home screen, use the keypad to press 000.… Read More “My Genius Countertop is not functioning correctly. What do I do?”
To configure your iCT220/250’s network settings, complete the following steps: