Articles tagged: test connection

How can I test my Genius V400m’s connection with your servers?

Test the connection between our servers and your device to confirm that your device can run transactions and receive downloads or updates.
To test your device’s connection with our servers, complete the following steps:

From the home screen, use the keypad to press 000.

My Genius V400m isn’t functioning correctly, what do I do?

My device isn’t connecting to the internet

Step 1. Run a gateway connection test by completing the following steps:
a. From the home screen, use the keypad to press 000.
b. Use the keypad to type the password, and then tap OK.… Read More “My Genius V400m isn’t functioning correctly, what do I do?”

My Genius Handheld isn’t functioning correctly, what do I do?

My Genius Handheld isn’t connecting to the internet

Step 1. Run a gateway connection test by completing the following steps:

a. From the home screen, tap .

b. Tap Test.

c. Confirm that the test shows Network test Pass, and then tap OK.… Read More “My Genius Handheld isn’t functioning correctly, what do I do?”

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device.

My Genius e285 isn’t functioning correctly, what do I do?

My Genius e285 can’t find my network

Note: Make sure the Genius e285 is close to your router.

There are two versions of the Genius e285:

The e285-BTWifi can connect to only 2.4GHz networks.
The e285-BTWFHDB can connect to 2.4GHZ and 5GHz networks.

My Genius P400 is not functioning correctly, what do I do?

My Genius P400 is not connecting to the internet

If your Genius P400 is not connecting to the internet, complete the following steps:

Step 1. Run a gateway connection test by completing the following steps:

a. From the home screen, use the keypad to press 000.… Read More “My Genius P400 is not functioning correctly, what do I do?”

How do I check my Genius M400 is ready to use?

Before using your Genius M400, we recommend you do the following:

Check your Genius M400’s connection to the internet
Check your Genius M400 connects with our gateway
Run a test transaction on your Genius M400

Check your Genius M400’s connection to the internet

The IP address of your Genius M400 is available on the Admin Overview screen.… Read More “How do I check my Genius M400 is ready to use?”

My Genius M400 isn’t functioning correctly, what do I do?

My Genius M400 is not connecting to the internet

If your Genius M400 is not connecting to the internet, complete the following steps:

1. Run a gateway connection test by completing the following steps:

a. From the home screen, use the keypad to press 000.… Read More “My Genius M400 isn’t functioning correctly, what do I do?”

My Genius Countertop is not functioning correctly. What do I do?

My Genius Countertop is not connecting to the internet

If your Genius Countertop is not connecting to the internet, complete the following steps:

Step 1. Run a gateway connection test

a. From the home screen, use the keypad to press 000.… Read More “My Genius Countertop is not functioning correctly. What do I do?”

How do I configure my iCT220/250’s network settings?

To configure your iCT220/250’s network settings, complete the following steps:

To return to the home screen, press Clear (red button).
Press .;#* (punctuation key).
Type the admin password, then press Enter (green button). The default password is 1234567F.
Press 3 (Setup menu), then press 2 (Communication).