The touchscreen of my device is unresponsive when entering a tip, what do I do? If you are having difficulties entering a tip using the touchscreen of your device, contact our Support Team. Our team can enable an alternative tip screen on your device that will allow you to enter a tip using either the device’s keypad or touchscreen.… Read More “The touchscreen of my device is unresponsive when entering a tip, what do I do?”
How do I connect to a hidden WiFi network? Find your network Use the keypad to press 1, 5, and 9 at the same time. Tap Com Control. Tap WiFi. Tap Configuration, and then use the keypad to enter the password. The default password is 200331. Tap OK. Tap New.… Read More “How do I connect to a hidden WiFi network?”
How do I configure a dynamic IP address on my M400 device? Note: If your device isn’t connected to the network, go to How do I set up my Semi-Integrated M400? If you previously configured a static IP address but you now want to configure a dynamic IP address, follow the steps for your connection type: Ethernet Wi-Fi Ethernet Use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I configure a dynamic IP address on my M400 device?”
How do I change the Com Control password on my M400? Important: If you lose or forget your Com Control password, you can’t reset it using your Genius M400. You must contact our Support Team to receive a replacement device. Change the Com Control password Use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I change the Com Control password on my M400?”
M400 Quick Start Guide We provide a quick start guide (QSG) for your M400 that includes how to set up your device and FAQs. The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader. Download M400 QSG
What are the M400’s default ports? Your Semi-Integrated M400 has the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP
My M400 doesn’t turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Semi-Integrated M400. You can also contact our Support Team.
My M400 isn’t reading chip cards, what do I do? Your Semi-Integrated M400 accepts EMV cards. If your Semi-Integrated M400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Semi-Integrated M400.… Read More “My M400 isn’t reading chip cards, what do I do?”
How can I test my M400’s connection to the WAN and the LAN? To test your Semi-Integrated M400’s network connection, use the options in the WiFi menu. In the WiFi menu, you can view the network status and test your connection with the Local Area Network (LAN), the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my M400’s connection to the WAN and the LAN?”
How do I check my M400 is ready to use? Before using your Semi-Integrated M400 , we recommend you do the following: Check your Semi-Integrated M400’s connection to the internet Check your Semi-Integrated M400 connects with our gateway Run a test transaction on your Semi-Integrated M400 Check your Semi-Integrated M400 ‘s connection to the internet The IP address of your Semi-Integrated M400 is available on the Admin Overview screen.… Read More “How do I check my M400 is ready to use?”