My V400m isn’t functioning correctly, what do I do? My device isn’t connecting to the internet Step 1. Run a gateway connection test by completing the following steps:a. From the home screen, use the keypad to press 000.b. Use the keypad to type the password, and then tap OK.… Read More “My V400m isn’t functioning correctly, what do I do?”
My Handheld device is frozen, what do I do? To unfreeze your Handheld, complete the following steps: Tap . Swipe up on the application to force close it. Reopen the application. If your Handheld is still frozen, contact our Support Team.
My Handheld device isn’t functioning correctly, what do I do? My Handheld isn’t connecting to the internet Step 1. Run a gateway connection test by completing the following steps: a. From the home screen, tap . b. Tap Test. c. Confirm that the test shows Network test Pass, and then tap OK.… Read More “My Handheld device isn’t functioning correctly, what do I do?”
My e285 isn’t functioning correctly, what do I do? My Semi-Integrated e285 can’t find my network Note: Make sure the Semi-Integrated e285 is close to your router. There are two versions of the Semi-Integrated e285: The e285-BTWifi can connect to only 2.4GHz networks. The e285-BTWFHDB can connect to 2.4GHZ and 5GHz networks.… Read More “My e285 isn’t functioning correctly, what do I do?”
My P400’s keypad isn’t working, what do I do? If any of the keys on your Semi-Integrated P400 are not working, contact our Support Team.
My P400 is not functioning correctly, what do I do? My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. From the home screen, use the keypad to press 000.… Read More “My P400 is not functioning correctly, what do I do?”
My P400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Semi-Integrated P400. If this does not work, contact our Support Team.
My M400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Semi-Integrated M400. If this does not work, contact our Support Team.
My Countertop device is frozen, what do I do? Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.
My Countertop device is not functioning correctly. What do I do? My Genius Countertop is not connecting to the internet If your Genius Countertop is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test a. From the home screen, use the keypad to press 000.… Read More “My Countertop device is not functioning correctly. What do I do?”