Step 1. Run a gateway connection test by completing the following steps:
a. From the home screen, use the keypad to press 000.
b. Use the keypad to type the password, and then tap OK.… Read More “My V400m isn’t functioning correctly, what do I do?”
To unfreeze your Handheld, complete the following steps:
If your Handheld is still frozen, contact our Support Team.
Step 1. Run a gateway connection test by completing the following steps:
a. From the home screen, tap .
b. Tap Test.
c. Confirm that the test shows Network test Pass, and then tap OK.… Read More “My Handheld device isn’t functioning correctly, what do I do?”
Note: Make sure the Semi-Integrated e285 is close to your router.
There are two versions of the Semi-Integrated e285:
If any of the keys on your Semi-Integrated P400 are not working, contact our Support Team.
If your Genius P400 is not connecting to the internet, complete the following steps:
Step 1. Run a gateway connection test by completing the following steps:
a. From the home screen, use the keypad to press 000.… Read More “My P400 is not functioning correctly, what do I do?”
Complete the steps in the flowchart to unfreeze your Semi-Integrated P400. If this does not work, contact our Support Team.
Complete the steps in the flowchart to unfreeze your Semi-Integrated M400. If this does not work, contact our Support Team.
Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.
If your Genius Countertop is not connecting to the internet, complete the following steps:
a. From the home screen, use the keypad to press 000.… Read More “My Countertop device is not functioning correctly. What do I do?”