Articles tagged: handheld

How do I check my Genius Handheld is ready to use?

Before using your Genius Handheld, we recommend you do the following:

Check your Genius Handheld’s connection to the internet
Check your Genius Handheld connects with our gateway
Run a test transaction

Check your Genius Handheld’s connection to the internet

The IP address of your Genius Handheld is available on the Admin screen.… Read More “How do I check my Genius Handheld is ready to use?”

How do I set up my Genius Handheld?

To set up your Genius Handheld, complete the following steps:

Part 1. Insert your battery into your Genius Handheld

Part 2. Connect your Genius Handheld to your network

Part 3. Update the date and time of your Genius Handheld

What is P2PE?

Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it.… Read More “What is P2PE?”

How do I care for my battery in my Genius Handheld?

Care for the lithium-ion battery in your Genius Handheld™ to increase the battery life and prevent hazardous battery failures. To care for your battery, complete the following instructions:

Storing your battery outside of your Genius Handheld
Checking your battery before use
Using your battery in your Genius Handheld

Storing your battery outside your Genius Handheld

If you store your battery outside your Genius Handheld, complete the following steps:

Cover the metal terminals on your battery with non-conductive electrical tape.

How do I replace my battery in my Genius Handheld?

Discharging your old battery

Before you install your new battery, fully discharge your old battery. To help speed up the discharge process, complete the following instructions:

Set the sleep timer to maximum

Tap Settings and then tap Display.
Swipe to Sleep and tap it.

How do I dispose of my battery from my Genius Handheld?

If your battery does not show signs of damage or swelling

Dispose of your battery at your nearest battery recycling location. To find your nearest battery recycling location, open a web browser and go to www.call2recycle.org/locator.

If your battery shows signs of damage or swelling

Important: You must call our Genius Support Team to report signs of damage or swelling.