How can I test my e285’s connection with the LAN and WAN? To test your Semi-Integrated e285’s network connection, use the options in the WiFi menu. In the WiFi menu, you can view the network status and test your connection with the Local Area Network (LAN), the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my e285’s connection with the LAN and WAN?”
How can I find out the IP address of my e285 device? To find the IP address of your Semi-Integrated e285 on the Admin Overview page, complete the following steps: From the home screen, use the keypad to press 000. Use the keypad to type the password and then tap OK. The default password is 9416557.… Read More “How can I find out the IP address of my e285 device?”
My e285 isn’t functioning correctly, what do I do? My Semi-Integrated e285 can’t find my network Note: Make sure the Semi-Integrated e285 is close to your router. There are two versions of the Semi-Integrated e285: The e285-BTWifi can connect to only 2.4GHz networks. The e285-BTWFHDB can connect to 2.4GHZ and 5GHz networks.… Read More “My e285 isn’t functioning correctly, what do I do?”
How do I check my e285 device is ready to use? Before using your Semi-Integrated e285, we recommend you do the following: Check your Semi-Integrated e285’s connection to the internet Check your Semi-Integrated e285 connects with our gateway Run a test transaction on your Semi-Integrated e285 Check your Semi-Integrated e285’s connection to the internet The IP address of your Semi-Integrated e285 is available on the Admin Overview screen.… Read More “How do I check my e285 device is ready to use?”
How do I change the supervisor password on my e285 device? Important: If you lose or forget your supervisor password, you can’t reset it using your Semi-Integrated e285. You must contact our Support Team to receive a replacement device. To change the supervisor password on your Semi-Integrated e285, complete the following steps: From the home screen, use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I change the supervisor password on my e285 device?”
What are the e285’s default ports and hosts? Your Semi-Integrated e285 uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your Genius e285 uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net
Can my e285 device accept payment types other than credit and debit? Yes, your Semi-Integrated e285 can accept the following payment methods: Credit Debit Mobile payments Your Semi-Integrated e285 can also accept FSA cards if your POS supports them.
My e285 isn’t running transactions, what do I do? Note: To help prevent issues with your Semi-Integrated e285, we recommend that you do the following: Charge your Semi-Integrated e285 when you aren’t using it. Keep your Semi-Integrated e285 within range of the router. Connect your Semi-Integrated e285 only to secure networks.… Read More “My e285 isn’t running transactions, what do I do?”
My e285 goes to sleep during transactions, what do I do? Your Semi-Integrated e285 may go to sleep if there has been no interaction on the Payment Selection screen for a few minutes. To return to the Payment Selection screen, tap the screen or press a button.
My e285 is frozen, what do I do? To unfreeze your Semi-Integrated e285, complete the following steps: