How do I configure a static IP address on my P400? Note: Before you begin, connect your P400 to the network you want to configure. To connect your P400 to the network, see How do I set up my P400? To configure a static IP address on your P400, follow the steps for your connection type: Ethernet Wi-Fi Bluetooth USB Ethernet Use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I configure a static IP address on my P400?”
How do I enter a special character on my device? To enter a special character, on the keypad press the 1 button, the * button, the 0 button, or the # button until you get the character you need. Note: You can’t enter < or >. ButtonSpecial characters1.**, ‘ “0+ – and whitespace## !… Read More “How do I enter a special character on my device?”
Semi-Integrated terminal demos We provide interactive demos of our devices that you can use to learn how to perform the following functions: Run a sale Access the Admin screen Run a Gateway Connection Test To use a demo for your device, click on its image.… Read More “Semi-Integrated terminal demos”
Installing the root certificate Important: Install the root certificate on the same computer and web browser that you use for your POS. If you update the web browser on your POS, you must install the certificate again. To install the root certificate, follow the instructions for the operating system and browser that you are using for your POS.… Read More “Installing the root certificate”
P400 Quick Start Guide We provide a quick start guide (QSG) for your P400 that includes how to set up your device and FAQs. The QSG is in PDF format. To view the QSG, you need a PDF viewer, for example, Adobe Acrobat Reader. Download P400 QSG
Who do I contact if my device is not running offline transactions? Contact your POS integrator if you are having issues running offline transactions.
My POS is not functioning correctly, what do I do? Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device.… Read More “My POS is not functioning correctly, what do I do?”
My P400’s keypad isn’t working, what do I do? If any of the keys on your Genius P400 are not working, contact our Genius Support Team.
What features can my device support? The Semi-Integrated solution is available on the following devices: P400 e285 M400 V400m The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. If you want to add transaction types, additional features, or payment networks to your solution, contact our Customer Support Team.… Read More “What features can my device support?”
How do I set up my P400? To set up your Genius P400, complete the following steps: Attach the utility cable Attach the power adapter Connect to your network Check your connection Configure your POS Step 1: Attach the utility cable 1. Turn your Genius P400 upside down and place it on a flat, stable surface.… Read More “How do I set up my P400?”