Mini

What features can my device support?

The Semi-Integrated solution is available on the following devices:

P400
e285
M400
V400m

The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.

If you want to add transaction types, additional features, or payment networks to your solution, contact our Customer Support Team.… Read More “What features can my device support?”

Can I connect my Mini device to any wireless network?

Yes. Your Genius Mini can use any wireless network or your cellular network to connect to the Internet.

Can I check if my Mini device is connected to my mobile device?

You can check if your Genius Mini is connected to your mobile device using the Info menu on the Genius Mini application.

From the home screen, tap Info. The Genius Mini application displays the Connected Status in the DEVICE INFO field.… Read More “Can I check if my Mini device is connected to my mobile device?”

Why is the Mini application not responding to my sales requests?

The Genius Mini application responds to sales requests sent only by a POS application that you have installed on the same mobile device. The Genius Mini application may not respond to your sales requests because of the following:

Incorrect IP address
Wrong Merchantware credentials

Incorrect IP address

Check that the IP address in your POS application matches the IP address shown on the Info menu in the Genius Mini application.… Read More “Why is the Mini application not responding to my sales requests?”

Semi-Integrated Support Team

For help with setting up or using your Genius device.

Technical Support Team

For help setting up non-Genius terminals or checking the status of your equipment order.

TSYS Chargeback Team

For help with retrieval requests or chargebacks if you use TSYS as your processor.… Read More “Contact us”

What is the difference between a dynamic IP address and a static IP address?

Dynamic IP addresses

A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP addresses are dynamic, which means that they can change if the DHCP server reassigns the address. We configure your Genius device to accept dynamic IP addresses by default.… Read More “What is the difference between a dynamic IP address and a static IP address?”

Mini

What features can my device support?

Can I connect my Mini device to any wireless network?

Can I check if my Mini device is connected to my mobile device?

Why is the Mini application not responding to my sales requests?

Incorrect IP address

How do I view transactions that I ran on my device?

Can I stop my device from asking my customers for a PIN?

Can I use my device to refund transactions when my customer is not present?

Contact us

What is the difference between a dynamic IP address and a static IP address?

Dynamic IP addresses