e285

The touchscreen of my device is unresponsive when entering a tip, what do I do?

If you are having difficulties entering a tip using the touchscreen of your device, contact our Support Team.

Our team can enable an alternative tip screen on your device that will allow you to enter a tip using either the device’s keypad or touchscreen.… Read More “The touchscreen of my device is unresponsive when entering a tip, what do I do?”

How do I restart my device?

From the home screen, use the keypad to press 000.
Use the keypad to enter the password. The default password is 9416557.
Tap Options.
Tap Restart Device.

How do I connect my device to a different POS?

To forget the POS that your device is currently connected to and connect to a new POS using Bluetooth, complete the following steps:

Forget your current POS

Use the keypad to press 1, 5 and 9 at the same time.
Tap Com Control, and then tap Bluetooth.

Can my device remember my POS on startup?

When you enabled Bluetooth connection on your device, you selected one of the following possible connection modes:

Pair every time: On startup, your device forgets all previous POS devices and automatically searches for available POS devices.
Pair with memory: On startup, your device remembers the last POS device it was connected to and automatically reconnects to it.

Why can’t I connect my device to my POS using Bluetooth?

Your device may not be Bluetooth-enabled. By default, Bluetooth connection isn’t enabled on devices. To enable Bluetooth connection, contact our Support Team.

Can I connect my device to my network using more than one connection type?

You can connect your device to your network using more than one connection type. Your device uses the following priority order to determine which connection type to use:

Ethernet
Bluetooth
Wi-Fi
USB

For example, if you connect your device to your network using Ethernet and Wi-Fi, your device uses Ethernet as the primary connection type.… Read More “Can I connect my device to my network using more than one connection type?”

I can’t find my Merchantware credentials. What do I do?

We sent your Merchantware credentials in an email with “Merchantware Credentials” in the subject line. If you can’t find your Merchantware credentials, contact our Support Team.

How do I connect to a hidden WiFi network?

Find your network

Use the keypad to press 1, 5, and 9 at the same time.
Tap Com Control.
Tap WiFi.
Tap Configuration, and then use the keypad to enter the password. The default password is 200331.
Tap OK.
Tap New.

My gateway connection tests failed. What do I do?

If your gateway connection tests failed, follow the steps for your connection type:

Ethernet

Check that your router or switch has a working internet connection.
Check that you inserted the Ethernet cable into the Ether port. Don’t insert the cable into the RS232 port.

How do I enter a special character on my device?

To enter a special character, on the keypad press the 1 button, the * button, the 0 button, or the # button until you get the character you need.

Note: You can’t enter < or >.

ButtonSpecial characters1.**, ‘ “0+ – and whitespace## !… Read More