My Genius M400 isn’t reading chip cards, what do I do?

Your Genius M400 accepts EMV cards. If your Genius M400 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

1. Remove the card from your Genius M400.
2. Contact your POS provider to confirm that the integration between your POS and your Genius M400 is up to date.

If your POS integrator confirms your integration is up to date but your Genius M400 still isn’t reading chip cards, contact our
Genius Support Team.

Tags: unresponsive, m400, dip card, cannot read cards, chip card, troubleshooting