How do I check my Genius Countertop is ready to use? Before using your Genius Countertop, we recommend that you do the following: Check that your Genius Countertop connects to the internet Run a gateway connection test on your Genius Countertop Run a test transaction on your Genius Countertop Check that your Genius Countertop connects to the internet From the home screen, use the keypad to press 000.… Read More “How do I check my Genius Countertop is ready to use?”
How can I test my Genius Countertop’s connection with the LAN and WAN? To test your Genius Countertop’s network connection, use the Ethernet menu. In the Ethernet menu, you can view the network status and test your connection with the Local Area Network (LAN) and the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my Genius Countertop’s connection with the LAN and WAN?”
How do I view transactions that I ran on my Genius device? To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
Can I stop my Genius device from asking my customers for a PIN? Yes. You can stop your Genius device from asking your customers for a PIN during credit card and debit card transactions. To turn off this feature, contact our Genius Support Team.
Can I use my Genius device to refund transactions when my customer is not present? No. Use your POS or the Payments Portal to refund a transaction when your customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
My Genius Countertop does not turn on, what do I do? Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team.
My Genius Countertop isn’t reading chip cards, what do I do? Your Genius Countertop accepts EMV cards. If your Genius Countertop is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from the device.… Read More “My Genius Countertop isn’t reading chip cards, what do I do?”
My Genius Countertop is frozen, what do I do? Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.
My Genius Countertop is not functioning correctly. What do I do? My Genius Countertop is not connecting to the internet If your Genius Countertop is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test a. From the home screen, use the keypad to press 000.… Read More “My Genius Countertop is not functioning correctly. What do I do?”
The Administration page of my Genius Countertop says, “No Internet Connection,” what do I do? “No Internet Connection” displays in the IP address field of the Administration page when your Genius Countertop has not been assigned an IP address. To resolve the issue, complete the following steps: Check the network cables for your Genius Countertop are correctly connected.… Read More “The Administration page of my Genius Countertop says, “No Internet Connection,” what do I do?”