What features can my Genius device support? The Genius solution is available on the following devices: Genius P400 Genius e285 Genius M400 Genius V400m The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.… Read More “What features can my Genius device support?”
How do I view the application version on my Genius device? You can view the application version of your Genius device on the Admin Overview screen. To open the Admin Overview screen, complete the following steps: From the home screen, use the keypad to press 000. Type the password and then tap OK.… Read More “How do I view the application version on my Genius device?”
Genius Smart P2PE™ Instruction Manual If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in the P2PE Instruction Manual (PIM). If you have any questions about the Genius Smart P2PE solution, contact our Genius Support Team.… Read More “Genius Smart P2PE™ Instruction Manual”
How does my Genius Countertop work? Note: Your Genius Countertop does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Genius Countertop, such as the price and number of items. Your Genius Countertop displays the information to your customer.… Read More “How does my Genius Countertop work?”
How do I set up my Genius Countertop? To set up your Genius Countertop, complete the following steps: Attach the utility cable Attach the power adapter Connect to your network Configure your POS Step 1: Attach the utility cable Turn your device upside down and place it on a flat, stable surface.… Read More “How do I set up my Genius Countertop?”
How do I set up my Genius Countertop using the communications module? Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your Genius device Part 1.… Read More “How do I set up my Genius Countertop using the communications module?”
Can my Genius Countertop and POS share a network connection? Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius Countertop instead of inserting it into your router. By doing this, your POS and your Genius Countertop can share a single network connection.… Read More “Can my Genius Countertop and POS share a network connection?”
How can I find out the IP address and hostname of my Genius Countertop? You can find the IP address and hostname of your Genius Countertop on the Admin Overview page. From the home screen, use the keypad to press 000. Use the keypad to enter the password. The default password is 9416557.… Read More “How can I find out the IP address and hostname of my Genius Countertop?”
How do I configure a static IP address on my Genius Countertop? Note: Before you begin, connect your Genius Countertop to the network you want to configure. To connect your Genius Countertop to the network, go to How do I set up my Genius Countertop? From the home screen, use the keypad to press 000.… Read More “How do I configure a static IP address on my Genius Countertop?”
What are the Genius Countertop’s default ports? Your Genius Countertop has the following ports: Port Protocol 443 SSL 7622 SFTP