EMV

Who is liable for fraudulent EMV transactions?

Who is liable for fraudulent EMV transactions depends on the type of card the cardholder uses to pay and the type of terminal you use to accept payments. The following table describes who is liable for fraudulent transactions:

Type of card Type of terminal Party liable for fraudulent transactions

Magnetic stripe only

Magnetic stripe only Card issuer

Magnetic stripe only

EMV compliant Card issuer

EMV

Magnetic stripe only Your business

EMV

EMV compliant Card issuer

Important: If your terminal is EMV compliant and you swipe the magnetic stripe of a working EMV card or manually enter the details of a working EMV card, you are liable if the transaction is fraudulent.

How does EMV help to prevent fraud?

During an EMV transaction the chip on the card creates a unique code that the card issuer authenticates before they approve or decline the transaction. This makes it difficult for fraudsters to copy and use the card’s data because the unique code won’t work for another transaction.… Read More “How does EMV help to prevent fraud?”

What is EMV?

EMV is a type of technology for credit and debit cards that helps prevent fraudulent transactions. EMV terminals work by reading a chip on the credit or debit card, which is harder for fraudsters to copy compared to a credit or debit card’s magnetic stripe.… Read More “What is EMV?”

Do I need to collect signatures for all EMV transactions?

No. Many of the major US card brands no longer require customers to sign an electronic receipt when they use an EMV card to purchase goods or services. If you accept EMV cards, you can process most transactions without a signature.… Read More “Do I need to collect signatures for all EMV transactions?”

What does “Declined: Cryptogram type ‘ARQC’ received in Complete message. 2nd decision was not made. (12)” mean?

Meaning

With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The chip must approve the transaction first, then it sends the transaction to the issuer for approval. If the issuer approves the transaction they send it back to the chip for the final decision.… Read More “What does “Declined: Cryptogram type ‘ARQC’ received in Complete message. 2nd decision was not made. (12)” mean?”

What does “Declined: Cryptogram type ‘AAC’ received in Complete message. 2nd decision from chip was a decline. (12)” mean?

Meaning

With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The chip must approve the transaction first, then sends the transaction to the issuer for approval. If the issuer approves the transaction they send it back to the chip for the final decision.… Read More “What does “Declined: Cryptogram type ‘AAC’ received in Complete message. 2nd decision from chip was a decline. (12)” mean?”

How can I tell if a transaction was EMV or regular credit/debit in my Payments Portal reports?

The Entry Mode field in the Transaction Details indicates whether a transaction was EMV or regular credit/debit. The Payments Portal displays one of the following Entry Modes depending on the card the customer presents, and how they use it:

EMV Contact: EMV transaction – the customer dipped their card and provides their signature
Proximity: EMV transaction – the customer used a contactless EMV card
Swiped: Regular credit/debit transaction – the customer swiped their card
Manual: Regular credit/debit transaction – the customer typed their card information using the keypad

The Entry Mode field is located in the Card Information section.… Read More “How can I tell if a transaction was EMV or regular credit/debit in my Payments Portal reports?”

Contact us

If you have more questions, contact the relevant support team:

Genius Support Team

For help with setting up or using your Genius device.

Technical Support Team

For help setting up non-Genius terminals or checking the status of your equipment order.… Read More “Contact us”

I want to stop collecting signatures for EMV transactions, what do I need to do?

To stop collecting signatures for EMV transactions, contact our Customer Support Team.

Note:

You must continue to support signature as a Cardholder Verification Method (CVM).
You still need to collect signatures for transactions that legally require them. Check with your local licensing authority to find out when customers need to sign a receipt.