How do I access Statements and Reporting? You can access Statements and Reporting through the following: Payments Portal TSYS Portal You can log on to these portals from any device that has an internet connection and a web browser. Log on using the user name we have provided or your administrator has provided.… Read More “How do I access Statements and Reporting?”
Understanding your statement We have created printable guides to help you understand your statement, which you can access using the Statements and Reporting tool. The guides are in PDF format; to view them you need a PDF viewer such as Adobe Acrobat Reader.… Read More “Understanding your statement”
Do I get access to my statement before I am charged? Unfortunately, we don’t have access to your statement information until the day the billing is processed. However, you can use Statements and Reporting to view statements the day after the fees are debited from your account.
Can I access my account information online? Yes. You can access your account information using our Statements and Reporting tool. Our Statements and Reporting tool is an online reporting system, which allows you to view the following information: Statements, batch, and transaction information for the previous 18 months Deposits Chargebacks
Can I receive my statements by mail? We have gone paperless. You can view and download all your statements free of charge from the Statements and Reporting tool. If you prefer to receive statements by mail, contact our Customer Support Team.
Contact us If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Support Team For help setting up non-Genius terminals or checking the status of your equipment order.… Read More “Contact us”
What is Statements and Reporting, and what can I use it for? Statements and Reporting is an online reporting system that you can use to view the following: An overview of your transactions across all merchant locations Your monthly statement Reports, which include the following: Payment history: Deposits, debits, and adjustments for your merchant locations Batch history: Batch information and detailed batch transaction history Voids and declines Monetary rejects: Batches that failed due to processor or setup error Authorization log: Transaction lists of all approved sales, including their authorization codes Returns Transaction search: Search for individual transactions by date, card number, authorization number, or dollar amount Retrievals and chargebacks: Information about retrievals and chargebacks Fixed acquirer network fee: Fees charged by Visa based on the locations and volume of card not present transactions Merchant adjustment: Deposits and withdrawals from your bank account that are not part of a processing batch … Read More “What is Statements and Reporting, and what can I use it for?”
Why have I received two different monthly statements? If we migrated your merchant service account to TSYS after the 2nd day of the month, you may have received two separate statements and seen multiple new fees deducted from your bank account. This happens only if you processed transactions with First Data before we migrated your account to TSYS.… Read More “Why have I received two different monthly statements?”