How do I reset my Cayan SV/SVL password?

You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information:

• Your Company Code
• Your Cayan SV/SVL Login ID

Resetting your Cayan SV/SVL password

1. Use a web browser to go to https://merchant.opticard.com/gift/.
2. From the Cayan SV/SVL tile, click LOGIN.
3. Click RESET PASSWORD.

4. To complete Password Recovery, type the following information:
• Your Company Code.
• Your Login Id.
5. Click Enter. Cayan SV/SVL forwards you an automated email with a temporary password.
   Note: If you do not receive the automated email, contact our Customer Support Team.
6. Log on to Cayan SV/SVL using your temporary password:
• Type your Company Code.
• Type your Login Id.
• Type your temporary password.
• Click LOGIN.
7. Change your password:
• In the New Password field, type your chosen password. Your password must have between 8 and 20 characters, including at least one number, a mixture of upper and lower-case letters, and it must not match your user name. You must change your password every 90 days, and you cannot use the same password more than once.
• In the Re-enter Password field, re-type your chosen password.
• Click SUBMIT.

Tags: password recovery, reset password, sign in, log on, forgot password, gift, loyalty