Articles tagged: sign in

How do I activate my Payments Portal user account?

Note: You can access the Payments Portal from IP addresses only within the United States of America.

You must activate your user account before you can sign in. To activate your account:

Open the Account Activation email. If you do not receive an email, you should contact our Customer Support Team.

How do I sign into the Payments Portal?

You can sign in to the Payments Portal using any device that has an Internet connection and a web browser, for example, a PC, laptop, tablet, or smart phone. To sign in:

Option 1. Complete the steps in the following video:

I have forgotten my user name for the Payments Portal. What do I do?

Note: When you retrieve your username, you also need to change your password.

To retrieve your username, complete the following steps:

Go to https://tsys.accessaccountdetails.com/sign-in/.
Click Forgot your username/password?
Click Can’t remember your username?
In the Email Address box, type the email address connected to your account.

I have forgotten my password for the Payments Portal. What do I do?

To reset your password, complete the following steps:

Go to https://tsys.accessaccountdetails.com/sign-in/.
Click Forgot your username/password?
In the Username box, type your Payments Portal username.
Click Reset Password.
Click the link in the email. The link in the email expires after three hours.

How do I reset my Cayan SV/SVL password?

You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information:

Your Company Code
Your Cayan SV/SVL Login ID

Note: If you are unsure of your Company Code or Login ID, contact our Customer Support Team.

How do I sign out of the Payments Portal?

Important: The Payments Portal does not automatically save your progress. You should complete your current task before signing out. For security reasons, the Payments Portal automatically ends your current session after 15 minutes of inactivity.

To manually sign out:

Option 1. Complete the steps in the following video:

How do I unlock a user account?

The Payments Portal locks an account when a user does not enter their password correctly six times in a row.

Note: The Payments Portal resets the number of failed log on attempts to zero when the user successfully enters their password.

How do I change my password for the Payments Portal?

Important: Your password must have between 8 and 20 characters, including at least one number, a mixture of uppercase and lowercase letters, and it must not match your user name. You must change your password every 90 days, and you cannot use the same password more than once.

How do I reset my Genius EX password?

Use a web browser to go to https://merchant.roamdata.com/.
Click Forgot Password.
Complete the password reset information:

Type your Username.
Click Submit. GeniusEX forwards you an automated email and displays a confirmation message.

Note: If you do not receive the automated email, contact our Customer Support Team.