Multi-factor authentication (MFA) is a way to prevent unauthorized access to your account. To access your account using MFA you must provide two or more pieces of information to verify who you are, for example, your password and a one-time security code that we email to you when you sign in to your account. This means that if a criminal steals your password but does not have access to your email to view the one-time security code, they won’t be able to access your account.
The pieces of information you provide to verify your identity may be different for each application you use. For example, you may have to provide a password, provide a one-time security code, or use an authentication application.
Using MFA to sign in to the Payments Portal
Important: You cannot turn off multi-factor authentication.
When you sign into the Payments Portal, we prompt you for a security code if you:
- Have not used MFA
- Verified your identity more than 24 hours ago
- Access the system on a new device or a new browser
- Delete your browsing data
For more information about how to sign in to the Payments Portal, see How do I sign into the Payments Portal?
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Tags: payments portal, access account, log in, MFA, security code