How do I update my bank account information? To update your bank account information, contact our Customer Support Team.
Contact us If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Support Team For help setting up non-Genius terminals or checking the status of your equipment order.… Read More “Contact us”
What is Statements and Reporting, and what can I use it for? Statements and Reporting is an online reporting system that you can use to view the following: An overview of your transactions across all merchant locations Your monthly statement Reports, which include the following: Payment history: Deposits, debits, and adjustments for your merchant locations Batch history: Batch information and detailed batch transaction history Voids and declines Monetary rejects: Batches that failed due to processor or setup error Authorization log: Transaction lists of all approved sales, including their authorization codes Returns Transaction search: Search for individual transactions by date, card number, authorization number, or dollar amount Retrievals and chargebacks: Information about retrievals and chargebacks Fixed acquirer network fee: Fees charged by Visa based on the locations and volume of card not present transactions Merchant adjustment: Deposits and withdrawals from your bank account that are not part of a processing batch … Read More “What is Statements and Reporting, and what can I use it for?”
Are there support guides for the Account Management tool that I can download? You can use our Account Management tool to do the following: Manage your account Manage the status of your PCI compliance Access Statements and Reporting Support guides We have created two printable support guides for our Account Management tool. These guides are in PDF format; to view them you need a PDF viewer such as Adobe Acrobat Reader.… Read More “Are there support guides for the Account Management tool that I can download?”