Managing My Business - Global Payments Integrated Help Center

To update your bank account information, contact our Customer Support Team.

If you have more questions, contact the relevant support team:

For help with setting up or using your Genius device.

For help setting up non-Genius terminals or checking the status of your equipment order.

For help with retrieval requests or chargebacks if you use TSYS as your processor.… Read More “Contact us”

Statements and Reporting is an online reporting system that you can use to view the following:

Payment history: Deposits, debits, and adjustments for your merchant locations
Batch history: Batch information and detailed batch transaction history
Voids and declines
Monetary rejects: Batches that failed due to processor or setup error
Authorization log: Transaction lists of all approved sales, including their authorization codes
Returns
Transaction search: Search for individual transactions by date, card number, authorization number, or dollar amount
Retrievals and chargebacks: Information about retrievals and chargebacks
Fixed acquirer network fee: Fees charged by Visa based on the locations and volume of card not present transactions
Merchant adjustment: Deposits and withdrawals from your bank account that are not part of a processing batch

You can use our Account Management tool to do the following:

We have created two printable support guides for our Account Management tool. These guides are in PDF format; to view them you need a PDF viewer such as Adobe Acrobat Reader.… Read More “Are there support guides for the Account Management tool that I can download?”