I have forgotten my user name for the Payments Portal. What do I do? Note: When you retrieve your username, you also need to change your password. To retrieve your username, complete the following steps: Go to https://tsys.accessaccountdetails.com/sign-in/. Click Forgot your username/password? Click Can’t remember your username? In the Email Address box, type the email address connected to your account.… Read More “I have forgotten my user name for the Payments Portal. What do I do?”
I have forgotten my password for the Payments Portal. What do I do? To reset your password, complete the following steps: Go to https://tsys.accessaccountdetails.com/sign-in/. Click Forgot your username/password? In the Username box, type your Payments Portal username. Click Reset Password. Click the link in the email. The link in the email expires after three hours.… Read More “I have forgotten my password for the Payments Portal. What do I do?”
How do I reset my Cayan SV/SVL password? You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information: Your Company Code Your Cayan SV/SVL Login ID Note: If you are unsure of your Company Code or Login ID, contact our Customer Support Team.… Read More “How do I reset my Cayan SV/SVL password?”
How do I reset my Genius EX password? Use a web browser to go to https://merchant.roamdata.com/. Click Forgot Password. Complete the password reset information: Type your Username. Click Submit. GeniusEX forwards you an automated email and displays a confirmation message. Note: If you do not receive the automated email, contact our Customer Support Team.… Read More “How do I reset my Genius EX password?”
Contact us If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Support Team For help setting up non-Genius terminals or checking the status of your equipment order.… Read More “Contact us”