You may not be able to refund a transaction for the following reasons:
- The transaction is in an open batch. Void the transaction instead.
- The transaction is older than 180 days. To refund a dollar amount to your customer after 180 days, use an alternative method such as an an independent credit or a cash refund.
- The transaction is a checking account transaction. To refund a checking account transaction, use an alternative method such as an independent credit or a paper check.
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Tags: credit, openedge view, return funds, cancel transaction