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When can I capture payments from my e-Commerce store?

When you sell goods and services using e-Commerce, the point at which you can capture a customer’s funds depends on the type of goods or services they buy from you.

Note: When a customer pays using a gift card, our Payments Platform runs an instant sale whether the customer is buying physical goods, virtual goods, or services.

Physical goods

When a customer places an order for physical goods, you can authorize the transaction but can’t capture the funds until you ship the goods to the customer.

Virtual goods and services

When a customer places an order for virtual goods or services, you can immediately authorize the transaction and capture the funds.

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